Certified Medical Interpreter (Part-time w/Benefits, Days)
Nicklaus Children’s Health System
Location: Miami, Florida
Internal Number: 21448
Interacts with patients, families, physicians, nurses and hospital staff as unbiased facilitator to interpret medical terminology in a manner the patient can understand. Translates for multidisciplinary team that cares for medically complex children within the hospital.
Job Specific Duties
Conducts medical and general interpreting for staff, patients, and their families.
Communicates information regarding care and hospital services and presents and/or interprets policy and procedure information to patients and families.
Documents all interaction with patients and families in appropriate place in the medical record or other identified location in accordance with guidelines outlined by policy & procedures.
Maintains objectivity and keeps lines of communication open between patients, families, and hospital staff in a language they understand.
Assesses and monitors patients' understanding of information conveyed.
Supports clinical team members during daily rounds of assigned patients.
Notifies hospital staff, Directors, and Administration of problems related to patient care needs and reports unusual events regarding patient care issues on a timely basis to Risk Management.
Acknowledges electronic communication and telephone messages within 24 hours of receipt; provides excellent internal and external customer service.
Meets regularly with the PACT team members and leader to address any issues or concerns.
In collaboration with PACT leadership, develops tactics to assist patients and families with the understanding of care.
Minimum Job Requirements
Bachelor's Degree in Healthcare or related field.
Certification Commission for Healthcare Interpreters (CCHI), National Board of Certification for Medical Interpreters (NBCMI), or equivalent certification
1-3 years of experience as a certified medical interpreter for Spanish speakers
Experience in dealing effectively with people in stressful situations
Fluency in speaking both English and Spanish languages required
Knowledge, Skills, and Abilities
Experience in dealing with palliative care patients and families in a hospital setting preferred.
Excellent customer service with experience and training.
Ability to communicate effectively in English and Spanish.
Proficient writing skills.
Able to handle emotionally difficult conversations that often times deal with death.
Consistently displays a professional appearance.
Demonstrates reflective listening and strong customer service skills.
Knowledge in use of computers and ability to learn appropriate software applications.
Knowledgeable of Patient Rights.
Possesses an awareness of hospital systems and procedures, location of all departments, treatment areas and other patient services.
Primary Location :
Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Nicklaus Children’s Health System, is the region’s only healthcare system exclusively for children. In addition to Nicklaus Children’s Hospital and a growing number of outpatient centers located throughout the tri-county area, the health system includes Nicklaus Children’s Hospital Foundation, the organization’s fundraising arm; Nicklaus Children's Pediatric Specialists, a nonprofit physician practice subsidiary; a management services organization, and an ambulatory surgery center. Our vision is to be where the children are. Ultimately, this means being there through all stages of health and life, both physically and emotionally. To be a trusted partner to children and their families, not only in times of illness, but throughout their life journey. Our mission is to inspire hope and promote lifelong health by providing the best care to every child.