The Behavioral Health (BH) Operations Manager is responsible for oversight of the day-to-day activities relating to access, efficiency, productivity, service experience, scheduling, billing, provider maintenance, and quality for CMCs behavioral health services in line with our mission, values and strategic priorities. The Behavioral Health Operations Manager reports to the Chief Operating Officer (COO) and works closely with the Chief Behavioral Health Officer (CBHO) and Associate Directors of Behavioral Health and Substance Use Disorder services to ensure that BH/SUD services are aligned with and supported by clinical operations. This position will be strongly focused on ways to achieve optimum access for services, improve delivery performance and provide support and direction to relevant practice staff and other team members.
Supports implements and fosters a greater staff understanding of the Mission, and Values of Community Medical Centers.
Coordinates and manages the behavioral health operations at various CMC sites to create an efficient patient centered care environment.
Works in collaboration with leadership and behavioral health providers in the development, implementation and evaluation of behavioral care services.
Provide direct supervision to Behavioral Health/SUD Center Managers and other behavioral health support staff in collaboration with the CBHO and Behavioral Health leadership.
Demonstrates effective communication and problem-solving skills.
Achieve access and profitability objectives.
Integrate the philosophy and principles of Patient Centered Care and communication skills in all operational functions.
Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations and maintains personal effectiveness under pressure.
Works collaboratively with the CIO/Director of Health Information Technology to ensure maximum utilization of all HIT programs.
Utilize data to drive efficiency, quality improvement and staff empowerment.
In collaboration with CFO and COO develops, monitors and analyzes site budgets and financial information and utilizes all resources in an effective and economical manner.
Support a culture of transparency through the development, sharing and on-going updating of service data, dashboards, and reports with staff.
Promote, support and participate in the development of quality improvement initiatives.
Conducts audits, works with auditing agencies, and provides feedback to reduce errors and improve processes, quality, and performance.
Performs employee evaluations and consultations for staff; completes ADP timesheets, reviews requests for time off, makes necessary staffing adjustments in accordance to CMC policies.
Tracks time off requests in order to assist in adequately staffed clinic site(s) and communicates with other sites, supervisors, and any other necessary CMC employees regarding absences or schedule changes.
Participate in the selection, training and supervision of all associated staff to ensure patient and staff experience principles drive the hiring, on boarding and training processes.
Identifies, implements and maintains opportunities to build employee morale and individual motivation; ensures each employee understands their role, the desired result associated with their work and the resources available to achieve these results.
Works closely with supervisors and other management personnel to ensure adherence to standards, policies, and procedures.
Develops policies and procedures in coordination with the CBHO, CMO, Associate Directors, and/or COO as needed.
Oversees the ordering and inventory processes for all related supplies.
Responsible for maintaining a clean, safe and welcoming environment to provide Behavioral Health services.
Attends meetings as designated and other duties as assigned.
Follow all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
Serves as an integral partner when preparing to open a new site/s by ensuring that appropriate operational preparation steps are taken to open.
Model, inspire, and hold staff accountable to meet Community Medical Centers, Inc. initiatives.
Use a leadership posture that is warm, welcoming, respectful, and caring to develop trusting relationships with all employees and external customers.
Travel to various sites as needed.
Other duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of ambulatory care, CPT/ICD- 10 coding procedures and be familiar with Medi-Cal, Medicare, and commercial insurance billing procedures.
Knowledge of EHR systems, and other electronic systems and programs.
Excellent social skills, professional demeanor, and leadership.
Ability to proceed on own initiative using independent judgment and discretion.
Knowledge of organizational policies, regulations and procedures to administer patient care
Knowledge of common safety hazards and precautions to establish a safe work environment
Ability to communicate effectively both verbally and in various written formats
Ability to react calmly and effectively in emergency situations
Ability to work independently with minimal supervision
TYPICAL PHYSICAL DEMANDS:
Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 30 pounds. Required corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours.
TYPICAL WORKING CONDITIONS:
Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.