Outpatient Care Coordinator AdventHealth Carrollwood
Location Address:7171 North Dale Mabry Highway Tampa, Florida 33614
Top Reasons to Work At AdventHealth Carrollwood
Day One Benefits
Teamwork driven both inter Dept and multidisciplinary
Positive working climate to support a well-balanced work life balance
Full Time Days M-F 9:30a-6p working the front desk checking in and scheduling patients for the Imaging Department
You will be responsible for:
Communicates with courtesy when interacting with internal or external customers—in person or on the telephone.
Demonstrates respect for co-workers and develops positive working relationships with other departments.
Participates in rounding for outcomes using the AIDET technique.
Demonstrates organizational commitment standards and values
Monitors staff compliance with customer service behaviors and reinforces hospital goals for service management.
Adheres to organizational standards for dress and professional appearance.
Demonstrate collaboration and teamwork in managing patient flow-i.e. promotes timely patient placement by following hospital policy for patient admission, discharge and transfer.
Participates in peer interviewing and peer review process.
Participates in staff meetings.
Provides required documentation for personnel file in a timely manner.
Utilizes time effectively and accomplishes duties in necessary timeframe with minimal supervision.
Assists staff in the scheduling and planning of patient care.
Mentors and coaches team members to successfully manage patient needs.
Assists staff in effective time utilization.
Considers factors related to safety, effectiveness, cost and impact on practice in the delivery of services.
Displays good stewardship of supplies and resources.
Implements actions, as appropriate, recommended by Performance Improvement activities and hospital-wide Quality Improvement Council (QIC).
Participates in compliance for core measure/HCAHPS composite benchmarks.
Encourages and supports front-line decision making.
Demonstrates commitment to professional and personal growth-i.e. completes all mandatory educational requirements.
What You Will Need:
High School degree required.
Three years experience in the healthcare field. (preferred)
Two years of experience scheduling patients. (preferred)
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Serves as the primary owner of physician satisfaction with the service of their patients in the FH system and is the primary contact point for Physician offices for coordination of referred imaging studies. Strives to meet the scheduling demands of referring physicians and provides a customer service based access point to engage the Imaging Services Department. Ensures the timely and proper collection, documentation, usage, and data entry of any information required to ensure payment for the procedure from the patient and/or, their insurance carrier. Proactively reviews all scheduled events in advance and serves as the Physician Office contact to resolve outstanding issues related to demographics, prescriptions, finance, patient history, clinical requirements, diagnosis coding, etc. In addition to scheduling, other duties include verification of benefits, pre-authorization, and registering of patients.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.