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Vanderbilt Health

Nashville, Tennessee

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Portland Metro Area, Oregon

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Vanderbilt Health

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Duke University Health System

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The George Washington University Hospital

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UCLA HEALTH

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Vanderbilt Health

Nashville, Tennessee

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Kindred Healthcare

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The George Washington University Hospital

Washington, D.C.

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Geisinger

Danville, Pennsylvania

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Vanderbilt Health

Nashville, Tennessee

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Memorial Sloan Kettering Cancer Center

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Baylor Scott & White Health

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Baylor Scott & White Health

Dallas, Texas

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Valley Children's Healthcare

Fresno, California

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Baylor Scott & White Health

Grapevine, Texas

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Kindred Healthcare

San Leandro, California

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Service Desk Analyst Associate (work from home North Central Pennsylvania resident)
Job SummaryHours: 2:00pm - 10:30pm and every other weekendProvides telephone, email, and web submission support for the entire enterprise health system. Services issues are reported as incidents or service requests. Using common trouble-shooting techniques and questions the analyst will attempt to resolve the issue using a documented fix or workaround on initial touch or contact.Job DutiesReceives customer calls in a courteous manner.Records the details of the incident or request into the call ticketing system.Assesses the impact and urgency of the issue and sets priority according to standards.Attempts to resolve the issue using a documented solution or workaround in an attempt at first touch resolution.In the case of a


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