The Patient Experience Representative is responsible for ensuring that every person approaching the medical center is greeted, provides direction to desired location, including transporting (walking or wheelchair) individuals to area, and visitors are offered assistance as appropriate in order to feel accepted and welcome. Patient Experience Representative will be asked to screen patients/visitors/associates, enforce visitor/support person restrictions, perform service recovery, and assist during special events.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.