Develop and execute strategy for workforce management that provides tools, processes, technology and education, with ability to scale and flex with business needs.
Lead workforce optimization programs, including direct labor budgeting and forecasting, hiring and staffing projections, scheduling system management and development of labor management tools and software solutions.Â
Serve as subject matter expert in workforce management.Â Through both strategic and hands-on leadership, provide Industrial Engineering support for 150+ plasma collection centers and two testing labs.Â Support may include work measurement studies, work flow analysis, workstation design, development of labor standards, methods improvement and evaluation of labor savings for business case development.
Develop productivity and cost improvements through data analysis, modeling, simulation, application of Lean and Six Sigma tools and piloting of solutions.Â Research and transfer best practices across network of plasma centers
Through leadership of cross-functional project teams, manage improvement projects from inception through network rollout.Â
Develop models for measurement, forecasting and optimization of collection capacity.Â
Building upon current processes, tools and technology, develop strategic roadmap for workforce optimization.Â Accountable for strategy development and execution.
Own, manage and continuously improve workforce management processes, including budgeting and forecasting of labor requirements and associated costs and labor management tools.Â Own and optimize utilization of scheduling system and manage vendor relationship.
Develop, implement, and maintain software solutions and tools for workforce management, specifically supporting labor standards, forecasting, budgeting, scheduling and reporting.
Identify key metrics for WFM and enhance reporting.Â Partner with IT to identify and develop solutions (dashboards, data visualizations, reports) that enable real-time operations performance assessment and management.
Through leadership of cross-functional team, identify and deploy best practices and improved processes that enable labor optimization.Â Scope includes: labor demand planning, recruitment & hiring, scheduling, retention, labor policies, training, productivity improvement, staffing guidelines and standards, budgeting, forecasting and reporting.
Design, recommend and implement solutions, methods and processes that will maximize labor productivity and efficiency for entire value stream.Â Conduct work flow analyses, work measurement studies and operational studies to identify productivity improvements and estimate labor impact of process changes.Â Utilize time and motion studies, work sampling, Predetermined Motion Time Systems, and Lean Six Sigma tools.Â Identify and facilitate standardization of best practices.
Where applicable, establish labor standards.Â
Partner with stakeholders on tactics to meet labor productivity targets.Â Escalate workforce planning and management challenges and recommend solutions.
Use statistical analysis, simulation modeling and other advanced techniques to analyze and optimize the value stream, including donor flow and processing times.Â Develop methodology and model for measuring, planning, monitoring and forecasting capacity and utilization. Partner with data scientists and IT to develop advanced analytical models and solutions.
Participate on Transformation team and lead Transformation projects.
As needed, perform business analytics to support tactical and strategic operations decisions.
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise
Possess high level of knowledge and application of Industrial Engineering and Workforce Management principals.
Apply Industrial Engineering work measurement methods (such as time and motion studies, work sampling, predetermined motion time systems) to set labor standards and improve methods and efficiency.
Perform complex data analysis to create insights and solutions that improve or optimize processes.
Apply working knowledge of Lean Six Sigma tools (VSM, Waste Reduction, 5S, Standard Work, DMAIC, Kaizen, A3 Problem Solving, Kanban, Error Proofing) to continuously improve processes
â¢ Putting the patient at the center
â¢ Building trust with society
â¢ Reinforcing our reputation
â¢ Developing the business
Experienced in managing large-scale organizational change
Ability to engage and persuade others to obtain buy-in and alignment
Decision-making and Autonomy
Develop and propose direct labor budgets, forecasts and standards
Develop and recommend workforce management strategies
Collaborate, interact and coordinate with center operations management, support functions and corporate decision makers (Internal)
Manage relationships with vendors for workforce management software and solutions (External)
Develop, recommend and implement initiatives to improve processes and optimize productivity and efficiency
Develop tools that enable volume growth and cost improvement through optimized collection capacity and management of labor
Research and recommend software solutions for workforce and capacity management
Maintain compliance with all federal, state, local and company regulations related to quality of product, employee and donor safety.
Requires ability to periodically work in a plasma center setting, which may include (but not limited to):
Potential exposures to blood borne pathogens
Complaince with all regulatory and SOP standards of the facility (including wearing PPE)
Working in and around employees, donors, medical devices, needles, plasma units, freezers and warehousing
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:Â
Bachelor's degree in Industrial Engineering or equivalent training and experience
At least 7 years of experience applying Industrial Engineering and Workforce Management principles in healthcare, retail or other multi-unit enterprise
Self-motivated and self-directed
Demonstrated ability to conceptualize and communicate strategies
Strong verbal/written communication skills, with ability to effectively communicate with all levels, from center staff to senior management
Excellent interpersonal skills and ability to work effectively and efficiently in a team-based environment
Proven data analysis background with ability to process large datasets with complex formulas.Â Ability to transform analysis into insights, recommendations and proposals for senior management.
Intermediate to advanced Excel skills (Sorting & Filtering Data Tables, Pivot Tables & Charts, V-Lookup, Index-Match).Â Intermediate PowerPoint skills.
Experience developing and maintaining labor standards
Demonstrated project management skills
Fluent in English
Experience with simulation modeling and application of advanced statistics and operations research techniques
Experience using or programming Power BI or other data visualization software
Lean or Six Sigma certification
Experience working in a regulated business
Consulting experience in multiple industries
Remote work available, domestic travel required (25-40%)
Preferable location for this role is in Bannockburn, IL and relocation is available.Â
Internal Number: R0039770
About Biolife Plasma Services
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.