The Network Services Manager position is responsible for directing the efforts of a staff of technical associates who plan, design, implement, and manage the systems and services delivered by the DCI/Network Services unit of Information Management. This includes, but is not limited to; the file servers, network operating systems, and basic IP, directory, file, and print services that make up the eCHRISTUS.net infrastructure; the Network Operations Center and related systems monitoring and management systems; the two Enterprise Data Centers (San Antonio and Houston) and their Operations staff; the various mainframes, minicomputers, and file servers that comprise the Hospital Information Systems and other application servers and host systems; data storage and backup/recovery systems; the network-based application software management and distribution system; and the corporate anti-Virus and email systems, including related IP services such as DNS and SMTP. The position is also responsible for budgeting and staffing; for providing input to the Information systems vision and strategies of the organization; for hiring, motivating, leading, training and terminating associates. In summary, the Network Services Manager position is responsible for ensuring the delivery of high quality, cost-effective Network Services that support the business goals and objectives of DCI, the Information Services organization, and CHRISTUS as a whole.
Plan, prioritize, schedule and manage projects, service requests and routine assignments in a manner that promotes and emphasizes a commitment to exceptional customer service standards. Assign technical, supervisory, administrative and financial resources to meet customer service requirements and other approved corporate and regional goals. Develop and implement effective processes to document and communicate all plans, priorities, schedules and the current status of all service requests, projects and other assignments.
Develop and manage detailed budgets, tracking all capital and operational expenditures and regularly reporting the budgetary status of all assigned project budgets including hardware, software and support components. Operate within authorized staffing and budget limits at all times, unless prior approval is given for an exception.
Recruit, train, motivate, evaluate, and retain a staff of highly skilled information systems professionals. Terminate staff as required. Plan and manage the development and delivery of training and educational programs for all departmental personnel. Provide ongoing leadership and motivation to ensure that the staff is focused, committed and capable of producing expected results. Create and maintain a teamwork environment conducive to productive output and a rewarding work experience. Establish, communicate and enforce department policies, procedures and standards.
Provide input into the information system vision and strategy of the organization. Assist with the development, implementation, communication and promotion of strategic and tactical plans. Provide technical oversight of system architectural development and technical guidance on problem definition and resolution. Assist in the negotiation of contracts for the acquisition of information systems, including software, hardware and support services, following established processes.
Develop and implement standards and procedures for pro-active System Monitoring and Management tools and techniques. Administer processes to address system deficiencies and problems, including operational, capacity and performance aspects. Maintain close contact with key vendors to receive support information and assistance.
Establish and monitor department quality objectives, milestones, service levels and benchmarks. Develop and implement effective tools to measure performance against these standards, and to document and regularly report on them.
Demonstrate strong interpersonal skills, including both negotiating skills and teamwork through actions and job performance. Communicate effectively, both orally and in writing, to facilitate understanding, ownership and teamwork among subordinates, leading to the accomplishment of project and service goals and objectives.
Perform other duties and special projects as assigned by the Director of Data Centers and Infrastructure (DCI).
Bachelors degree in Computer Science, Information Systems, Electrical Engineering or related field preferred.Relevant work experience (4 years) can be substituted.
Requires extensive technical knowledge of systems, networks, operating systems, applications and databases.
Previous customer service, operations, and/or technical support management experience required, with strong technical vision and leadership skills.
Requires strong interpersonal and team leadership skills, with demonstrated patience and customer service focus.
Requires good problem solving and time management skills, ability to multi-task is very important.
Previous system engineering, systems management, and/or project management experience a plus.
At least ten (10) years of increasingly responsible experience in large corporate systems environments with a wide variety of technologies is required. Experience with Health Information Systems and applications are also very desirable.
At least five (5) years of previous leadership/management experience is required.
Certified Netware Engineer, Microsoft Certified Systems Engineer, Unix certification or other industry designations a plus.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.