The Clinic Manager III is responsible for the overall operations, performance and success of a CSVCG Clinic. This includes day-to-day operations of the clinic and works collaboratively with Practice Physician Leader. Works closely with leadership to develop, implement, and maintain programs that enhance quality of care and achieve a high level of patient and provider satisfaction as well as meeting budgeted financial clinic performance. Manages subordinate personnel, prepares clinic budget, ensures data accuracy, prepares financial analyses, handles customer service issues and maintains provider/staff communications. Works closely with clinic providers, other clinic managers, and CSVMG leadership in establishing clinic operating policies and procedures. Assists in the development and implementation of CSVCG and CSVRMC policies and procedures to ensure they are in compliance with State and Federal Regulations, TJC Standards, and the CSVCG and CSVRMC mission statements. Maintains an effective ongoing training program for all clinic staff. A Level III Clinic is a high complexity clinic involving six or more providers, patient visits, revenues, and staff greater than 10 FTE's.
EDUCATION: High school diploma required. Bachelor's Degree or Clinical Degree preferred.
CERTIFICATION/LICENSES: For an RN Candidate: Current NM RN License and BLS Certification required.
SKILLS: Able to proceed on own initiative using independent judgment and discretion.
Possess excellent verbal and written communication skills, leadership and organizational skills, and interpersonal and time management skills Possess knowledge of budgets and budget process including mathematical and accounting skills, able to make sound financial decisions, and able to use a calculator. Knowledgeable of CPT/ICD-10 coding procedures and familiar with Medicaid, Medicare, and commercial insurance billing procedures. Familiar with policies and procedures of the CHRISTUS St Vincent Regional Medical Center and CHRISTUS St Vincent Medical Group. Possesses working knowledge of common computer technology, including word processing, spreadsheet, database, and graphics software in order to prepare publications, reports, and business correspondence. Knowledgeable of office management and administrative procedures. Ability to develop and maintain strong working relationships with physicians, mid-level providers, and leadership. Relies on experience and judgment to plan and accomplish goals, lead and direct the work of others, and perform a wide variety of tasks. A wide degree of creativity, latitude and autonomy is expected.
EXPERIENCE: Four years of experience in diversified positions within a medical practice or inpatient or outpatient facility with at least one year supervisory experience; or three years experience in an inpatient hospital unit. One year of experience as a CSVMG Assistant Manager may substitute for required experience.
NATURE OF SUPERVISION: -Responsible to: CSVMG Director or designee
ENVIRONMENT: - Bloodborne pathogen: A -- Works in a clean, well-lighted, smoke free environment. - Bloodborne pathogen: B -- If involved in clinical contact.
PHYSICAL REQUIREMENTS: Subject to stressful professional relationships. Working hours vary, with flexibility due to unexpected changes in schedule and emergencies. Requires the ability to speak, listen, develop and communicate written materials. May be required to lift, push, pull and/or carry up to 50 lbs.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.