This position is a part of our COVID-19 reactivation and
works a combination of remote and on-site twice per week (Wed/Thurs) at 633 Third Ave New York, NY.
Within Memorial Sloan Ketterings Digital Informatics and Technology Solutions (DigITs)department, were excited to recruit a passionate, pragmatic UX research lead to advance our transformation and help define the creative direction, development, and evolution of MSKsclinical and health consumer applications.
As Lead Design Researcher , you will guide teams through a journey of human-centered research to uncover insights that contribute to all phases of the design process. Additionally, p rovid ing direction and vision around our research approach and deliverables to develop research best practices, advise on methods, support multiple product teams simultaneously, and lead activities that help facilitate hands-on design research. This includes but is not limited to stakeholder interviews, focus groups, user testing , usability testing and quantitative research.
Partner with product teams to understand their qualitative and quantitative needs or requirements
Translate stakeholdersbusiness questions into human-centered ones
Develop a playbook for UX research best practices
Help maintain Dovetail research repository
Analyzefindings and serve up relevant, actionable insights
Identify and empathize with customer needs, motivations & behaviorsand let those inform design decisions
Work well with business analystsand product teamsand successfully incorporate business requirements/goals intoresearch
Design and plan research, including recruiting users, experts, and analogous companies and services
Analyze user research findings and solve for pain points with better experience design
Advocate for the usage of UX research and usability testing
Collaborate productively with senior design and technical staff as a key member of a multi-disciplinary team
Demonstrate strong self-management skills and envision solutions for anticipated challenges
Test concepts and prototypes, and iterate the design based on user feedback.
Keep current on UX research trends and philosophies to bring energy and fresh approaches to each project
Work with other teams to create and iterate concepts on short Agile timelines
Support development of the Design Research practice across the community
You are deeplycurious, andhave a bias towards action. You are a lifelong learner, mentor & teacher.
You have excellent negotiation skills and an ability to influence otherswhen working across organizations
You are able to demonstrate your ability to collaborate and work seamlessly with cross-functional teams and across multiple priorities and initiatives.
You have strong facilitation and stakeholder management skills and are comfortable working side-by-side with leaders.
You are fluent with tools like user testing.com , userzoom.com, DScout or Focus Vision
You will develop key relationships with the MSK community to ensure thatdesign researchis usable and useful.
Minimum10+ years of userresearchexperience with strong knowledge of information design principles & methodology
Experience managing and creating UX research methods and best practices
Experience with complex transactional interfaces, taxonomies and metadata
Detail-oriented, with highly developed organizational skills, including the ability to prioritize tasks and meet deadlines
Demonstrable experience of how to interpret qualitative and quantitativeresearch
High level of experience with recognizing complex business challenges
Experience working in a fast-paced environment
Familiar with tools like Amplitude Analytics,Pendo,Heap,Mixpanel,Smartlook, orGainsight PX for product analytics
Ability to translate outputs and outcomes into compelling written presentations
Internal Number: 2021-47312
About Memorial Sloan Kettering Cancer Center
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.