Medical Front Office Asst Physician Office FT Days AdventHealth Medical Group Ocala

Location Address: Ocala

Top Reasons to Work at AdventHealth Medical Group West Florida

Rollover PDO with service year increases in accrual

Comprehensive benefits package; including tuition reimbursement and matching 403b plan

Patient facing positions receiving company paid initial sets of scrubs

Company Discount programs

Growing Organization 

Work Hours/Shift:

Full Time/Days

You Will Be Responsible For:

• Greets and directs patients in friendly, welcoming and timely manner.
• Demonstrates knowledge of department policies and procedures in order to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards & photo id's for encounter.
• Schedules and Confirms patient appointments prior to the appointment date to ensure low no-show rate as needed.
• Obtains appropriate medical records and patient information to support patient care needs and Distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifies the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

What You Will Need:

• High School Diploma or equivalent
• HIPPA Compliance

Job Summary:

Provides quality customer service to patients of AdventHealth Medical Group’s Physician offices by providing administrative and front office support. Provides quality customer service to patients and internal staff by scheduling clinical patient appointments, verifying insurance coverage as well as obtaining authorizations, processing referrals and facilitates the coordination of documentation for coding and billing while performing various administrative tasks simultaneously.