Physician Advocate Intermediate | AdventHealth Information Technology
Location Address: 902 Inspiration Ave, Altamonte Springs, Florida 32714
Top Reasons to Work at AdventHealth Corporate
Immediate Health Insurance Coverage
Career growth and advancement potential
Award-winning IT Department
Full-Time, Monday – Friday
You Will Be Responsible For:
Analyzes operation requirements to propose effective solutions. Identifies opportunities for improvement/automation. Assesses functionality, impact to workflow, analyzes user needs and documents requests.
Communicates changes to applications in line with agreed SOPS and Work Instructions. Documents and articulates technical specifications. Provides input to standards, policies, and procedures to improve overall team efficiency and effectiveness.
Assists with executing change management strategy (communication, buy-in, training, technical support) to enable a smooth implementation of new application changes and enhancements.
Assists in designing and creating health information technology training materials as well as conducts classroom training and orients new and incoming providers to a variety of applications.
Proctors training lab practice sessions. Provides personal, at the elbow instruction as needed on changes or enhancements made in the EMR. Re-educates providers as needed.
Supports applications, provides on call support, troubleshoots, resolves issues and initiates escalation procedures. Communicates application issues. Supports application upgrades. Remains current on application/system updates.
Provides go live support and post go live optimization.
Researches, validates, and logs provider EMR enhancement requests. Discusses recommended solutions with provider and operational teams and obtains operational design approval.
Conducts multiple annual touch points with medical staff members. Shares application tips with providers to improve their workflow efficiency and guides to best practices. Communicates through collaterals created and personal contact with providers regarding the modifications made to the application.
Attends key medical staff meetings as needed and requested by medical leadership. Attends AIT meetings as a representative of the Physician Informatics Team. Provides insight on provider functionality and workflow when requested.
Communicates need for additional assignments as workflow permits.
What You Will Need:
Education and Experience Required:
Associate degree in nursing
Minimum of five years total between clinical and informatics experience
Recent experience with health information technology
Licensure, Certification or Registration Required:
Current, valid license as a Registered Nurse or Allied Health Professional (Physician extenders with advanced degrees such as Advanced Nurse Practitioner, Physician Assistant, Certified Registered Nurse Anesthetist, etc).
Knowledge and Skills Required:
Advanced clinical knowledge of current healthcare practice and Provider workflow
Expert conflict management skills
Industry experience with electronic medical records
Conceptual and practical understanding of various training techniques for users with various learning styles
The Physician Advocate Intermediate works independently with minimal supervision on projects of moderate complexity identifying ways that EMR technology improves workflow efficiency and successfully engages in multiple initiatives simultaneously. Is engaged in activities of analysis, design and implementation as well as application support; performs troubleshooting and conveys issue resolution. Participates in mentoring less experienced team members. Responsible for build of provider lists, customization of views, macros and auto-text within the EMR. Provides 24hr on-call support to Physician/AHPs/Residents/Medical Students for a variety of clinical applications; researches, communicates, resolves and escalates as needed. Assists with executing change management strategy. Actively participates in outstanding customer service inclusive of at the elbow support at campuses for providers and accepts responsibility in maintaining relationships that are equally respectful to all.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.