Spoken healthcare language interpreters act as a communication and cultural liaisons between Limited English Proficiency (LEP) patients, companions, authorized decision makers, and their healthcare team by providing meaningful language services and supporting effective communication.
Interprets accurately and completely, conveying the content and spirit of the original message, taking into consideration the cultural context in a way that is responsive to the demands of the situation (in person, video, or telephone).
Makes appropriate introductions and explains scope of practice that is responsive to the demands of the situation
Selects appropriate mode of interpreting (consecutive, simultaneous or sight translation).
Orally renders sight translation of limited written documents/ forms/information as needed and when applicable.
Manages room/set-up and flow of communication to promote direct communication between all parties.
Facilitates communication across cultural differences and alerts all parties to any significant cultural or linguistic disparities
Maintains confidentiality and professional boundaries of the interpreter role, and refrains from personal involvement.
Adheres to NCIHC Code of Ethics & Standards of Practice.
Demonstrates honest & ethical conduct according to Guiding Principles.
Diffuses conflict between parties by remaining calm and impartial.
Manages daily workflow through proficiency with Epic and Microsoft Outlook
Documents services in EPIC
Communicates with scheduling office and members of Administrative Team.
Supports patients and families with communication access and contributes to overall experience through support of organizational policy, behaviors and utilization of available resources.
Provides limited support for (written) translations as requested and as deemed appropriate by Language Services department standards.
Travels to and provides interpreting services in multiple settings as needed/requested.
Demonstrates personal flexibility to meet staffing and patient communication needs.
Manages and communicates unanticipated changes throughout the day.
Demonstrates ability to provide language services with a variety of clinical populations.
Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care.
Adaptable in responding to demands of multiple processes/settings.
Organization Requirements and Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient communication needs.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role.
Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
Performs other duties as assigned
Minimum of 40 hours of formal training or college level courses in healthcare interpreting
Minimum of 2 years of experience in healthcare interpreting
Minnesota Department of Healths Spoken language interpreter roster.
Additional Skills & Abilities:
Multilingual interpreters may be asked to provide services on demand by the populations served across the system.
Approved language testing will be required for these additional languages.
Associate degree or higher in interpreting or related fields.
5+ years of experience in healthcare interpreting
National Certification for Healthcare Interpreters
Certificate of interpreting from an accredited post-secondary institution
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.