The Chief Nurse Executive (CNE) is a member of the executive team of Washington University School of Medicine’s Faculty Practice Plan (FPP), one of the nation’s largest academic clinical practices with more than 1,600 physicians, representing more than 76 specialties and subspecialties. Reporting to the FPP’s CEO, the Chief Nurse Executive is responsible for ensuring high quality outpatient care, promoting efficient ambulatory clinical operations, oversight of clinical support services such as service quality and performance improvement, and oversight of FPP timeshare clinics. In addition, the Chief Nurse Executive will lead implementation of school-wide initiatives to improve access, enhance clinic efficiency and optimize the patient experience. The CNE is the leader of ambulatory clinical operations for the FPP promoting teamwork within and across ambulatory clinical practices and departments by maintaining positive and productive intradepartmental relationships and utilizing effective problem solving skills.
PRIMARY DUTIES AND RESPONSIBILITIES:
Responsible for ensuring high quality patient care and promoting efficient clinical operations. Provides executive reports on the operations and productivity of the clinical practice. Develops reports and monitoring tools to measure efficiency, quality, productivity and progress towards operational goals. Develops, implements and monitors clinical practice standards and operational policies in conjunction with WUSM leadership to improve patient experience. Identifies opportunities for improvement and initiates change. Leads efforts across departments to improve care coordination and enhance multi-disciplinary care. Promotes use of EPIC functionality to standardize processes across clinics.
Oversight of clinical support activities in the FPP. Manages FPP clinical operations and service quality staff. Oversees patient satisfaction program, survey and projects. Initiates and sponsors performance improvement activities. Oversees FPP managed clinics to provide optimal patient experience. Implements additional centralized services as needed.
Functions as resource and point person for clinical operations issues across the organization. Fosters an environment of continuous improvement and collaboration to provide optimal patient care experience. Serves as a resource for nursing professional development. Advises on operational issues related to strategic initiatives and new clinical programs. Provides critical communications to nursing and clinical staff. Functions as point person for hospital affiliates for nursing and clinical support services. Coordinates emergency preparedness efforts with WUMC leadership.
Questions or nominations of individuals for consideration should be directed to Mark Prosperi, Executive Director of Talent Management and Executive Search at email@example.com.
Bachelor’s degree in nursing.
Five years of experience in clinical and administrative leadership role.
Experience with EPIC required.
Registered Nurse in state of Missouri, Basic Life Support certification for healthcare providers.
Graduate degree in nursing or nursing/business related field.
Strong communication skills, professionalism and judgement.
Exceptional internal, external and customer service skills.
Problem solving and organizational skills.
Working knowledge of patient services, organizational, communication and interpersonal skills.
Experience with a team based approach to leadership and management.
Internal Number: 45850
About Washington University School of Medicine
Washington University School of Medicine is committed to advancing human health throughout the world. As noted leaders in education, research and patient care, the outstanding faculty of WUSM has contributed many discoveries and innovations to science and medicine since the school’s founding in 1891. The school pioneered bedside teaching and led in the transformation of empirical knowledge into scientific medicine. From the earliest days, there has been an understanding that "investigation and practice are one in spirit, method and object".