LOCATION: Glenmaura Office Building

DEPARTMENT: My Visit

WORK SCHEDULE: Days (Mon – Fri, 8:30AM – 5:00PM; no weekends of holidays)

WORK TYPE: Full Time (1.0 FTE)

JOB SUMMARY:

Responsible for obtaining pre-certification/ prior authorization and medical necessity review for each patient in which testing, or procedures have been scheduled across GHS including but not limited to High End Radiology testing, infusions/injections, oral medications, chemotherapy and/or radiation treatments, sleep studies, genetic testing, cardiology testing and hospital outpatient testing/procedures. Possesses solid knowledge of insurance verification, payor guidelines, ICD-10 coding and gathering of clinical documentation from Electronic Medical Record prior to initiating pre-certification. Establish and maintain professional, positive communication with all necessary GHS and outside physicians, clinical and office staff to ensure completion on all peer to peer review and denials. Responsible for uploading authorization numbers, status, time spans/number of procedures and supporting documentation upon verification that procedures are authorized as requested with the patient’s electronical medical record. Maintains a positive working relationship with the staff of the assigned clinical departments, to ensure clear communication and handling of all patients and provider needs. Responsible for monitoring authorization request and expiring authorizations for accuracy.

COMPETENCIES AND SKILLS:

Demonstrates the ability to effectively assist with billing in regards to pre-certification or coding changes that need to occur for claim resolution.

Demonstrates both oral and written communication skills. Must be able to maintain confidentiality. Must be able to make responsive, sound and accurate decisions. 

Demonstrates ability to be professional, resourceful, confident, and maintain a pleasant, receptive manner. 

Demonstrates customer service skills and telephone etiquette. 

Demonstrates ability to organize/prioritize work, ability to draw from and utilize numerous data sources, be detailed oriented and multi-task. 

Demonstrates ability to perform mathematical calculations (percentages, ratios) and basic clerical skills (telephone, computer, photocopier, and fax). 

Demonstrates knowledge of federal, state, third party insurances and assistance programs. 

Demonstrates basic computer skills including Microsoft office required. Knowledge of automated billing systems (EPIC, IDX, SMS Passport and all other GHS applications) preferred. 

Demonstrates the ability to interpret basic healthcare financial information and advise customers. 

Demonstrates the ability to spell correct diagnoses, procedures, patient names. 

Demonstrates excellent customer service and strong communication skills. 

Demonstrates the ability to type/enter data accurately. 

Must be highly motivated to improve data quality and financial position of the institution. 

Demonstrates the ability to perform as a team player. 

Must be able to work autonomously. 

Must use critical thinking skills to determine the best financial options for patients. 

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. 

Minimum of two years’ previous experience in Healthcare environment with focus on Registration or Financial Services required. 

Previous experience in medical terminology preferred. 

Previous experience with InterQual and Medicare Inpatient criteria preferred. 

Previous experience with CPT and ICD-10 Coding preferred. 

Previous experience with pre-certification and insurance verification preferred. 

Overall knowledge of the revenue cycle and accounts receivable preferred. 

Experience with EPIC Grand Central, Cadence and Patient Financial systems preferred. 

Up to six months to learn all aspects of the job, including but not limited to; insurance verification, pre-certification and the demonstrated ability to effectively communicate with the appropriate providers, clinics, insurance companies and facilities as described in the Revenue Cycle Policies and Procedures.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in an office environment. 

Ability to travel periodically to various locations as work permits. 

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. * Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

** Does not qualify for J-1 waiver.  We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.