: Primarily works without direct supervision. Serves as a central point of contact and channel for users to communicate with the IS staff; provides software application and hardware support; identifies, records, tracks and resolves user problems. Trains other personnel and maintains procedures. Monitors multiple computer systems running various operating systems and applications to ensure high performance and availability for over 1000 users. Runs complex computer jobs, manages print and job queues, prints reports, and distributes output. Performs backups of data and programs. Communicates with vendors regarding hardware repairs and software problems. Maintains and performs preventative maintenance on hardware as assigned. Performs other duties as required. Uses experience and acquired skills to perform required tasks.
EDUCATION: High School degree or equivalent required. Post high school Information Systems course work preferred.
CERTIFICATION/LICENSES: Microsoft Certified Technology Specialist preferred. Valid New Mexico Driver's License required.
SKILLS: Ability to monitor computer and network systems, interpret displays, take appropriate action, and manage computer system jobs and printing of output on a variety of hardware and software. Ability to read and write English fluently, ability to proficiently use a keyboard, ability to maintain good customer relations, excellent telephone and communication skills, ability to explain complex solutions and problems to users (regardless of their technical ability), excellent problem solving and communication skills, good documentation skills, personal computer related hardware troubleshooting skills, all required; advanced level knowledge of hospital supported applications and routine processes.
EXPERIENCE: One year experience required in a Help Desk environment including monitoring of systems, running complex jobs. backups, and printing. Trained and proficient to independently work all Help Desk shifts including days and nights or perform advanced tasks such as web publishing and security management.
NATURE OF SUPERVISION:
-Responsible to: Manager, Desktop Support Services
- Bloodborne pathogens-A
General office setting with exposure to computer room environment. Exposure to patient care and ancillary biohazards. Extended video display exposure and use of keyboard.
PHYSICAL REQUIREMENTS: Ability to lift and transfer objects typically not in excess of 50 lbs. May be required to reach objects typically not in excess of 5 lbs. up to 8 ft. above the floor with the assistance of a step stool. Extended use of video display terminal and keyboard utilizing sound ergonomic principles.
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and performance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, theref...ore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.